Here at Doorway, we provide much more than just a drop-in service. We pride ourselves on offering a wide range of other services and activities for our guests.

Social Exclusion & Soft Outcomes

As Doorway celebrates our tenth birthday this year it is worth looking at why there is a need for the organisation to exist in the first place and the common theme running through all the different stories of our guests is that of social exclusion.

Social exclusion is formally defined as “the failure of society to provide certain individuals and groups with those rights and benefits normally available to its members, such as employment, adequate housing, health care, education and training etc”

Now we at Doorway are unable to actually eradicate the numerous instances of social exclusion for those who are accessing our service but what we can do, very successfully, is minimise the damage caused by the failure of society to provide those rights and benefits.

And so, over the last year we have worked very hard at empowering our guests to develop a resilience to the constant battering they may get from both statutory agencies and society as a whole, both of which build barrier after barrier to them accessing the services that they so deserve as human beings.

This is achieved by building on the basic foundations of the extra activities that we provide for our guests – the football training, music workshops, writing group and the women’s group – which have all played a major part in our aim of increasing the motivation and self-worth of those who access our services. This has subsequently enabled our guests to have more confidence in tackling those everyday issues in their lives concerning addictions, housing, finances and debts, unemployment and mental health issues all of which contribute to the general feeling of isolation and of social exclusion.

So much of our work at Doorway is spent in compiling ‘hard’ outcomes for funders that sometimes it is difficult to remember that the ‘soft’ outcomes matter just as much to people on a daily basis – we can make someone feel better about themselves for even just a short period of time each week. It’s not all about the statistics and how many people have gained employment or housing, it’s often about the journey towards those goals and involves increasing self-confidence, self-worth, and motivating people to not give up along the way no matter how many hurdles are thrown at them by both statutory agencies and society as a whole.

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